Refund Policy

Refund Policy

At Dance Channel TV, we strive to provide high-quality services and products to our users. However, we understand that there may be occasions where you might need to request a refund. This Refund Policy outlines the circumstances under which refunds may be granted and the procedures to follow to request a refund.

Subscription Services

Monthly or Annual Subscriptions: If you have purchased a monthly or annual subscription to our premium services and you are not satisfied with your purchase, you may request a refund within [number of days] days of the original purchase date. Refunds for subscription services will be prorated based on the remaining unused portion of your subscription period.

Live Event Subscriptions: For subscriptions to live events, refunds will only be issued if the event is canceled or rescheduled and you cannot attend the rescheduled date. Requests for refunds for live event subscriptions must be submitted within [number of days] days of the event cancellation or rescheduling notice.

Digital Products

Video Downloads: Due to the nature of digital products, we do not generally offer refunds for video downloads. However, if you encounter technical issues with your download that prevent you from accessing the content, please contact our customer support team for assistance.

Physical Products

Merchandise: If you have purchased merchandise such as clothing, accessories, or other physical products from Dance Channel TV and you are not satisfied with your purchase, you may request a refund within [number of days] days of receiving the item. The item must be returned in its original condition and packaging, and you will be responsible for any return shipping costs.

Defective or Damaged Products: If you receive a defective or damaged product, please contact us immediately upon receipt of the item. We will work with you to resolve the issue, which may include issuing a replacement or providing a refund.

Refund Process

To request a refund, please contact our customer support team at support@ulearnbig.com with the following information:

- Your full name

- Order number or transaction ID

- Reason for the refund request

- Any supporting documentation or evidence (if applicable)

Our customer support team will review your request and respond to you within 6 business days. If your refund request is approved, we will process the refund using the original method of payment. Please note that it may take several days for the refund to be reflected in your account, depending on your financial institution.

Exceptions

Please note that certain products or services may be non-refundable, as indicated at the time of purchase or in specific terms and conditions. Additionally, refunds may be subject to the deduction of any applicable processing fees or charges.

Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at support@ulearnbig.com. We are here to assist you and ensure your satisfaction with our services and products.

Changes to this Policy

Dance Channel TV reserves the right to modify or update this Refund Policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.